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New World of Cigars Loyalty Scheme (6)

22 views   April 13, 2022

  • What is the New World of Cigars Ltd Loyalty Point Program?

    Our Reward Point Program is a simple thank you for choosing to spend your hard earned pennies with us. When you shop at New World Of Cigars Ltd you earn 1 point for every £1 you spend. Please note, you will need to log in to you account or create one in ...
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  • Your New World of Cigars Loyalty Points and their Value

    Currently, every £1.00 spent at New World Of Cigars Ltd will earn you 1 point, so:   Check Out Value:  £100.00 Value of Points Earned:  £1.00   Please note, New World Of Cigars Ltd reserves the right to make changes to the above rate at any time with...
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  • Spending your New World Of Cigars Ltd Loyalty Points

    If you have available Points in your Shopping Points Account, you can use these to fully, or partially pay for any non tobacco purchases made at New World Of Cigars Ltd. Remember, 100 points equals £1 of saving.   You will require a minimum of £2.50 (25...
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  • Is there a minimum spend to use your New World of Cigars Loyalty Points?

    No, currently no Minimum Purchase Amount is required to redeem your New World Of Cigars Ltd Points. Please note, New World Of Cigars Ltd reserves the right to make changes to the above rate at any time without prior notice.
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  • Is there a limit on the number of New World of Cigars Loyalty Points you can use?

    No, you earned them, you can spend them, whether it’s on Boveda or a top of the line St. Dupont lighter!
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  • The small (but important) print!

    Loyalty Points are only available to registered New World of Cigars Ltd members / customers. Loyalty Points can only be used as full or partial payment for non tobacco purchases on www.newworldofcigars.com Loyalty Points are non-refundable and can't b...
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Perfect Cigars Everytime (3)

10 views   April 16, 2022

  • What is your quality control for Cigars?

    UK cigar importers are vastly experienced and operate excellent quality control standards of their own. You buy from us, not them though, so we also have a entry and exit quality control procedures. On arrival all boxes are opened and inspected for any pr...
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  • Do you send cigars with a Boveda included?

    Yes, we sure do. EVery order of cigars is carefully packaged in a ziplock bag with a 69% Boveda included to ensure your cigars arrive in perfect condition,
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  • How do you store cigars before shipping?

    Much like I advise our customers - if your going to spend money on cigars look after them in the very best way you can! We are fortunate that our warehouse maintains a very stable temperature all year round thanks to it's construction which is a huge bene...
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Delivery Information (4)

14 views   April 13, 2022

  • When will my order be sent?

    We endeavor to ship all orders received before 3PM the same day. On occasion this may not be possible, in which case your order will ship first thing the following morning. We ship everyday, Monday - Saturday and occasionally ship on Sundays if volumes re...
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  • Do you offer free shipping?

    We do indeed, we offer free Royal Mail Second Class Signed For postage on all orders over £45,  It's all part of The New World of Cigars commitment to giving you real value. If our free postage service doesn't suit, there's always the option to upgrade to...
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  • When will I receive my order?

    Delivery times will vary based on the shipping option you have chosen. If you are using our free Royal Mail Second Class Signed For option 3 or 4 days after you place your order is normal. Somtimes a little quicker. If you have chosen Royal Mail 1st Cla...
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  • My order hasn't arrived

    If you're reading this, firstly, apologies there is a problem! If you used Royal Mail 1st Class Signed For, you should have recieved your order within 1 or 2 days. Please check the tracking number you should have received when you order was despatched. I...
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Refunds and Returns (1)

14 views   April 13, 2022

  • Refunds & Returns Procedure

    Unused and Undamaged Products:  Products in perfect, unused condition can be returned for refund or exchange within 14 days of the purchase date. The goods must be received by us before a refund or exchange can be issued. We need written confirmation of ...
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Payments (2)

19 views   April 13, 2022

  • How can I pay for my order?

    We accept all major debit and credit cards for payment of your order. We also offer bank transfer payment options as well. All online payments are secured by Worldpay - the worlds leading payment processing provider.
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  • How do I know my payment details are safe?

    All our online payments at New World of Cigars Ltd are sucured and transacted by Worldpay. Worldpay are the leading payment provider in the world.
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